The UPG Guarantee

Our customers can rest easy knowing that their work is covered by our promise of quality.

Our Promise to You

UPG Guarantees the quality of our install through documentation and photos of the install and a warranty to back our work. Each step of the install is documented and photographed for your reference during and after the project is completed.
  • Thorough review of plans and specs
  • A team focused on safety that remains incident free for 5 years
  • Qualified and Experienced Team of Installers
  • Product that meets or exceeds specifications
  • Knowledgeable and professional communication throughout the project

1 Year Installation Warranty

Our Guarantee is backed by our 1-year install warranty. If there ever is a problem with your install, UPG will respond and be there to address the issue within 48 hours.
All work performed by United Plate Glass will be warranted against defects for a period of one year from the date of Substantial Completion. Substantial Completion is defined as the point at which the structure/Project may be used for its intended purpose. United Plate Glass shall not be liable for damages to the contract work resulting from abuse, neglect, normal wear and tear, and/or lack of owner maintenance.

Our Process

During planning, install, and completion, we follow our comprehensive checklist to ensure the installation quality that you deserve.

1. Review

Ensure alignment with all involved parties.
  • Mock up of window type showing all exterior conditions and how all trades interact with our window.
  • Clarity on who’s responsible for what around perimeter of the window(s).
  • Identify possible improvement opportunities as it relates to the installation.
  • Open feedback and communication with GC and other trades.
  • Create an agreed upon plan to move forward with install – sign off and photos.

2. Install

Photo documentation of each step of the process.
  • Photos of frame installation and caulk joint.
  • Photos of any flashing and break metals installed around frame
  • Identify possible improvement opportunities as it relates to the installation.
  • Open feedback and communication with GC and other trades.
  • Create an agreed upon plan to move forward with install – sign off and photos.

3. Approval

A final review of work and sign-off.
  • Final walkthrough with PM and Installers.
  • Create our own checklist of anything that is discovered during final walkthrough if needed.
  • Cleanup efforts that will leave your jobsite cleaner than we found it.
  • Notification to the GC that we are complete and ask for sign-off that we have completed our scope of work per the agreed upon plan.
  • Create an agreed upon plan to move forward with install – sign off and photos.

Hear what our customers have to say

United Plate Glass was very professional and did a wonderful job on the installation of the new glass for our windows. The original glass, the seals were broken, the glass was fogged and not very clear to look out. UPG saved us from getting new windows by replacing the glass only, which saved us money. Derek Tobin was very good and cleaned up everything as if he was never there. Thank you for doing a great job!

Deb Mahaffey, Danville

The greatest people to work with! I had a shower door installed and can’t even begin to tell you how happy I am with it! I would definitely recommend them!

Yevonna Locke

We had a very pleasant experience with UPG. Travis was like family from beginning to end. Everything was well presented and installation was perfect. Highly recommended! en

Kevin & Wendy Warr

Over the years we have also used UPG mirror and commercial doors with nothing but positive results. I am always confident that we will receive a quality finished product from UPG.

Zack Knepp | Edmiston’s Construction LLC